Order related issues:
Q: How to place an order?
Answer: You can select your favorite products on our website, add them to your shopping cart, and then follow the checkout process to complete the order.
Q: How to cancel or modify an order?
Answer: You can contact our customer service team as soon as possible to cancel or modify the order after it is submitted. Once the order is processed, it may not be possible to cancel or modify it.
Payment issue:
Q: What payment methods are available for selection?
Answer: We accept multiple payment methods, including credit card, debit card, PayPal, etc. Specific details can be viewed on the checkout page.
Q: Why was my payment rejected?
Answer: Refusal of payment may be due to various reasons, including insufficient credit card funds, incorrect payment information, etc. Please check your payment information and try again, or contact your payment provider for assistance.
Delivery and Returns:
Q: What delivery methods can I choose?
Answer: We offer standard and express delivery options, and the specific delivery method and cost will be displayed on the checkout page.
Q: How to process returns and exchanges?
Answer: If you are not satisfied with the purchased product, you can apply for a return or exchange within a certain period of time. Please review our return and exchange policy for detailed information and contact our customer service team to assist you in completing the return and exchange process.
Account and Security:
Q: How to create an account?
Answer: You can click the “Register” button in the upper right corner of the website to create an account, and follow the prompts to fill in the necessary information.
Q: How to protect the security of my account?
Answer: Please do not share your account information with others, change your password regularly, and ensure the security of your login device.